Title: HAPPY – Helpdesk Support Ticket System
Author: VillaTheme
Published: 6 di Avost dal 2024
Last modified: 5 di Setembar dal 2026
---
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# HAPPY – Helpdesk Support Ticket System
By [VillaTheme](https://profiles.wordpress.org/villatheme/)
[Download](https://downloads.wordpress.org/plugin/happy-helpdesk-support-ticket-system.zip)
* [Details](https://fur.wordpress.org/plugins/happy-helpdesk-support-ticket-system/#description)
* [Reviews](https://fur.wordpress.org/plugins/happy-helpdesk-support-ticket-system/#reviews)
* [Installation](https://fur.wordpress.org/plugins/happy-helpdesk-support-ticket-system/#installation)
* [Development](https://fur.wordpress.org/plugins/happy-helpdesk-support-ticket-system/#developers)
[Support](https://wordpress.org/support/plugin/happy-helpdesk-support-ticket-system/)
## Description
HAPPY – Helpdesk & Support Ticket System for WordPress and WooCommerce is a powerful
solution built to track, organize, and resolve customer inquiries directly on your
website. Whether you need a simple WooCommerce support ticket tool or a comprehensive
WordPress helpdesk plugin, HAPPY centralizes all customer interactions to boost
your support team’s productivity and improve response times.
[Try the Demo](https://new2new.com/?item=happy) | [Documents](https://docs.villatheme.com/?item=happy)
| [Facebook group](https://www.facebook.com/groups/villatheme)
Install and Use HAPPY – Helpdesk Support Ticket System
Empower Your Support Team today!
A great customer support experience starts with the right tools. With this WordPress
support ticket system, your team can organize tickets by category, create pre-written
canned replies for fast troubleshooting, and build a beautiful Knowledge Base to
let customers help themselves. Let’s make your support workflow faster and happier!
### HAPPY – Helpdesk Support Ticket System for WordPress can:
### Ticket system
Frontend ticket list with filters (status, category, problem/form, supporter for
managers)
Active-ticket counters on filters (cached); hide zero-count options Default
list hides Closed/Resolved until filtered; sort by status priority then last update
Formatted ticket titles (padded ID + subject / custom placeholders) Ticket detail
with chat-style replies (customer left, supporter right) Always-visible reply form;
canned replies; file attachments (type/size limits) Ticket statuses (name, icon,
colors, priority) and status transitions on create/customer reply/agent reply/close
Categories with auto-assign rules (AND/OR conditions) Assign supporters (managers);
new tickets start unassigned Bulk actions: status, assign, add/remove categories(
admin + frontend for managers); delete tickets (admin list, support managers only)
Share ticket: Restricted / Shared link; view & reply without login (replies as ticket
owner) Guest access via secure _guest_token (email, thank-you page) Pretty permalinks
for tickets and author profiles Pagination: tickets/replies per page; frontend per-
page control Overdue row CSS classes for unanswered / awaiting-customer tickets “
Back to Tickets” on create form; theme template overrides (happy-helpdesk-system/)
### Ticket forms
Drag-and-drop form builder (sections, heading, gap, divider, text, textarea, number,
select, checkbox, radio, upload, editor, categories, captcha, …)
Multiple forms/
problem selection; per-form visibility (guest / logged-in / shortcode) Terms & GDPR
checkboxes; validation and upload messages Optional Google reCAPTCHA on forms when
Captcha is enabled
### Roles & authentication
Helpdesk roles (support manager, supporter, customer, blocked, …)
Built-in login/
register / lost password (or redirect to custom login) Google reCAPTCHA v2/v3 on
auth forms (server verify, fail-closed without secret) Auth rate limiting
### Email & notifications
Emails for create, reply, close (auto-close only for close email when enabled)
Separate admin/customer templates; HTML editor; BCC/CC; template colors; footer
text Dynamic placeholders (incl. guest token) Unanswered-ticket alert to admin after
N hours
### Automation
Auto-close after N hours without customer reply (optional close message; 0 = off)
Configurable cron interval; WP-Cron + traffic fallback; deferred shutdown run Working
hours & holidays Weekly working hours (quick-fill from Monday) Unlimited holidays
with message Shortcodes for working hours / holiday message
### Knowledge Base & FAQs
KB CPT, categories/tags, archive/single, views count
KB directory layout + live
search shortcode FAQs CPT; accordion layout by category + search Editable archive
slugs and subtitles
### Admin & reporting
Admin tickets list: columns, Screen Options, sorting, supporter filter, Select All/
Shift+click
Bulk assign / categories / status; “View ticket” frontend URL Categories&
statuses management; form builder admin Reports: tickets by day/month/year with
status & category charts Dashboard widget: today’s tickets by form/category + completed
System Status page + support request to VillaTheme Settings with field descriptions;
import/export hardening
### WooCommerce
My Account Tickets endpoint
Create form: order / order item fields (required when
configured) Order/item shown on ticket content; category rules can use order data
### 3rd party service
* This plugin relies on Google reCAPTCHA services to ensure ReCAPTCHA function
work properly.
► [Google reCAPTCHA](https://developers.google.com/recaptcha/intro)
► [Google reCAPTCHA License](https://developers.google.com/terms)
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### Documentation
► [Getting Started](https://docs.villatheme.com/?item=happy)
### Plugin Links
► [Project Page](https://villatheme.com)
► [Documentation](https://docs.villatheme.com/?item=happy)
► [Report Bugs/Issues](https://villatheme.com/knowledge-base/security-is-our-priority/)
## Screenshots
[⌊Choose Support Problem⌉⌊Choose Support Problem⌉[
Choose Support Problem
[⌊Create Ticket⌉⌊Create Ticket⌉[
Create Ticket
[⌊Create Ticket Form⌉⌊Create Ticket Form⌉[
Create Ticket Form
[⌊List Ticket Page⌉⌊List Ticket Page⌉[
List Ticket Page
[⌊Detail Ticket Page and Reply Form⌉⌊Detail Ticket Page and Reply Form⌉[
Detail Ticket Page and Reply Form
[⌊Tickets on wordpress admin page⌉⌊Tickets on wordpress admin page⌉[
Tickets on wordpress admin page
## Installation
1. Unzip the download package
2. Upload `happy-helpdesk-support-ticket-system` to the `/wp-content/plugins/` directory
3. Activate the plugin through the ‘Plugins’ menu in WordPress
## Reviews
There are no reviews for this plugin.
## Contributors & Developers
“HAPPY – Helpdesk Support Ticket System” is open source software. The following
people have contributed to this plugin.
Contributors
* [ VillaTheme ](https://profiles.wordpress.org/villatheme/)
* [ Andy Ha ](https://profiles.wordpress.org/mrt3vn/)
[Translate “HAPPY – Helpdesk Support Ticket System” into your language.](https://translate.wordpress.org/projects/wp-plugins/happy-helpdesk-support-ticket-system)
### Interested in development?
[Browse the code](https://plugins.trac.wordpress.org/browser/happy-helpdesk-support-ticket-system/),
check out the [SVN repository](https://plugins.svn.wordpress.org/happy-helpdesk-support-ticket-system/),
or subscribe to the [development log](https://plugins.trac.wordpress.org/log/happy-helpdesk-support-ticket-system/)
by [RSS](https://plugins.trac.wordpress.org/log/happy-helpdesk-support-ticket-system/?limit=100&mode=stop_on_copy&format=rss).
## Changelog
2026.09.05 – version 2.0.6
– Fixed: Closed tickets deny view for guest-token and
share-link visitors; customers can still view (no reply); staff unchanged – Added:
Reply `@kb:` KB mention for staff — Visual + Text autocomplete inserts title permalink
link – Fixed: Reply Text (Quicktags) toolbar no longer throws when clicking buttons
such as code – Fixed: Quicktags toolbar hidden again on the Visual tab – Fixed:
Reply TinyMCE toolbar buttons work again; Text Visual switch no longer errors after
HTML/`` content – Updated: Frontend and admin ticket screens enqueue the WordPress
editor scripts for the reply form – Updated: Email template appearance now includes
a separate Heading text color setting; by default the heading text uses the same
color as the email body text
2026.09.02 – version 2.0.5
– Fixed: Unanswered digest email subject no longer appends
the HTML ticket list; subject stays plain text – Fixed: Staff/admin replies email
the ticket creator again (Enable defaults + requester email resolution) – Updated:
Frontend ticket list Last Replies column shows last-reply user name before the time–
Updated: Email template — less empty padding; heading shown when set
2026.08.29 – version 2.0.4
– Fixed: Ticket title no longer shows escaped quotes/
backslashes (e.g. `\\\"Data invalid\\\"`) – Fixed: Reply editor — inline images
by http(s) URL only; strip base64/blob on save; no convert – Updated: Reply TinyMCE—
disable paste data images; hide Image description / title fields
2026.08.28 – version 2.0.3
– Fixed: Reply TinyMCE no longer jumps scroll to the
top while typing long content – Fixed: Ticket status settings apply correctly on
create, customer reply, supporter reply, and close (“Don’t change” leaves status
unchanged)
2026.08.22 – version 2.0.2
– Fixed: Guest tickets using an email that already belongs
to a WordPress user still receive staff-reply emails – Fixed: Auto-close now writes
Closed status in the database (verified after the notice reply) so tickets are not
left as Pending – Fixed: Auto-close / unanswered checks run at the shorter of the
cron interval and the inactivity hours (Pending tickets waiting on the customer
are not skipped until the next 12-hour cron) – Added: New tickets auto-subscribe
category Assign Supporter users and email them on create – Fixed: `[happy_working_hours]`
Your time clock works in widgets outside Happy pages – Fixed: Email bodies keep
line breaks; placeholders ({ticket_id}, {ticket_url}, {reply_content}, {all_field})
replace correctly – Added: Settings Tickets — Detect visitor country on/off (default
on) – Added: Admin Happy List Tickets — delete tickets (row action + bulk, support
managers only), with confirmation – Added: Settings Pages Author slug (default`
author_`) for author profile URLs; legacy `happy_` URLs still work – Updated: Happy
author Save Canned clones unassigned shared replies for that supporter; personal
copies are overwritten on save – Added: Canned shortcodes `{ticket_id}` (padded),`{
cursor}` (including when on its own line) – Fixed: Canned replies preserve blank
lines; ticket detail drawer responsive on tablet/mobile (≤1024px) – Updated: My
Account Tickets badge — staff: awaiting supporter reply; customers: awaiting customer
reply; light-red circle badge – Fixed: Closed tickets append `[#CLOSED]` to the
title; customers cannot reply on closed tickets – Fixed: New tickets no longer show
as closed / block replies when Close status matches After ticket created – Updated:
System Status report — DB schema, emails, auto-close/unanswered, author slug/URL,
canned counts, close status – Fixed: PHP 8+ white screen risk — avoid `$current_user-
>ID` on null; hard-require KB/FAQ caps class; safer ticket list queries – Fixed:
reCAPTCHA v3 create-ticket form — no longer renders `happy-recaptcha-align` (removes
empty gap; v3 stays invisible with hidden token only) – Updated: Happy author ticket
list keeps desktop one-row table layout (like list tickets; no narrow/card stack
on profile sidebar width) – Updated: Happy author “Your canned replies” only for
supporters and support managers (own profile) – Added: Supporters and support managers
can edit Knowledge Base and FAQs in wp-admin (all posts; WooCommerce does not block
admin) – Updated: Happy author page ticket list matches the main list-ticket table(
status, topic, bulk actions, etc.) without the right-hand filter panel – Added:
Ticket detail — reply author name links to the Happy author page when the viewer
may open that profile – Fixed: Working Hours shortcode — “Your time” clock loads
on any page (dedicated `working-hours` CSS/JS enqueued from `[happy_working_hours]`,
not only Helpdesk pages)
2026.08.17 – version 2.0.1
– Fixed: Auto-close cron no longer posts inactivity
reply on tickets already closed/resolved or with `date_closed` set (fresh status
check + `_happy_auto_closed` guard) – Fixed: Ticket detail — `[#CLOSED#]` only when
status is the configured close status (int/string-safe); strip leftover marker from
subject; close action sets status + `date_closed` and clears ticket cache – Fixed:
Reply ticket — hide canned response HTML list under the dropdown; tighten Quicktags
toolbar button styles – Fixed: Form builder — `Cannot set properties of undefined(
setting 'settings')` when updating section/element editing state – Fixed: Create
ticket with reCAPTCHA enabled — v3 token on submit + hidden submit flag so tickets
save; verify only when captcha widget can render – Updated: WooCommerce My Account
tickets badge loads lightweight `wc-account-tickets-badge` CSS instead of full `
frontend.css` – Updated: `problem-form` CSS/JS load only on create-ticket page or`
happy_forms` / `happy_single_form` shortcodes (filter `happy_should_load_problem_form_assets`)–
Fixed: Form builder Add Element — restore column width picker (100%/50%/33%/25%)
after choosing a field, including when adding on a new row/section – Fixed: Form
builder — cannot add field (`elements.length` on undefined section); normalize form
sections/elements in admin localize – Fixed: Create ticket form layout/CSS — body
styles target form wrapper, scoped box-sizing, default field padding; no longer
soft-404 for Woo order gate – Fixed: Create New Ticket page soft-404 when WooCommerce“
Order required” defaulted on or customer had no orders; Order required now defaults
off; clearer notice instead of 404 – Fixed: WooCommerce Order required — administrators,
support managers, and supporters can see/create tickets without having orders (filter`
happy_woo_skip_order_requirement`) – Fixed: PHP 8.1 compatibility — null-safe explode/
trim/strtolower; guard get_userdata/get_user_by before property access – Added:
Global Enable email notifications switch (Settings Email); master off stops all
plugin emails (`enable_email_notifications`, filter `happy_emails_enabled`) – Added:
Unanswered Ticket digest — one email per recipient with the full unanswered list(`{
unanswered_ticket_list}`, `{unanswered_ticket_count}`); action `happy_unanswered_tickets_digest_sent`–
Added: Email settings — placeholder guide + clearer section/event descriptions –
Fixed: Email placeholders replace correctly (`{ticket_url}`, `{reply_content}`, `{
guest_token}`, `{subject}`, …); guest/customer emails append guest access token
to ticket URL – Fixed: `{ticket_url}` no longer depends on Support page being set(
uses `happy_get_ticket_permalink` fallback) – Fixed: Admin bar “View list tickets”
under Site Name — link missing when Support page was front page or had no valid
permalink – Updated: New install List Ticket page default slug is `list-tickets`(`
post_name`) – Added: Working Hours per-day “Day off” checkbox (Fill skips Day off
days); Our/Your clocks + Official hour GMT use WordPress site timezone; Your time
= browser/OS local – Added: Appearance Widgets List Tickets area (top of tickets
column; hidden when empty); registered early so it appears in block Widgets UI –
Updated: Shortcode `[happy_working_hours]` (replaced `[happy_working_hour]`); Holiday
Start/End use Y-m-d date pickers; auto-delete expired holiday events (default on)
2026.08.05 – version 2.0.0
– Added: Auto-close cron interval setting (default 12
hours) – Added: Secondary DB indexes; gated frontend assets; performance helpers
for lists – Updated: Defaults auto-close 72h / unanswered 24h; tickets_per_page
from settings – Fixed: Customer email content key migration; holiday shortcode;
settings save pollution – Added: Auto-close tickets after N hours without customer
reply (with optional close reply message); 0 = disabled – Added: Unanswered ticket
alert — email admin after N hours without supporter reply; 0 = disabled (Email
Unanswered Ticket) – Added: Ticket list row classes for overdue no-response tickets(`
happy-ticket-overdue`, `happy-ticket-unanswered-overdue`, `happy-ticket-awaiting-
customer-overdue`) – Added: Extensibility — lifecycle `do_action` / `apply_filters`
across tickets, replies, email, cron, access, lists, settings, FAQ/KB (see docs/
HOOKS.md) – Added: WooCommerce create form — require order + order item when Order
required; show Order / Order item on ticket content – Fixed: Style settings (table
header/footer + tickets/replies pagination colors, custom CSS) now apply on the
frontend – Fixed: Auto-close tickets — query now targets supporter last-replies,
paginates safely, and runs via WP-Cron + traffic fallback (`auto_close_cron_interval_hours`)–
Fixed: Close Ticket email is only sent on auto-close (controlled by “Send email
on auto-close”); manual status changes no longer send email – Fixed: Frontend tickets-
per-page (cookie/request) respected in AJAX list refresh – Fixed: WooCommerce order/
item values submit correctly when selects sit outside the form (`form` attribute);
item dropdown JSON escape; fields stacked one per row – Added: Reports admin page—
tickets created by day/month/year with status and category charts – Added: WordPress
dashboard widget — today’s tickets by form/category and completed count – Added:
System Status admin page (WordPress, server, plugin tables, pages) with support
request form emailed to support@villatheme.com – Added: Ticket title display format
settings (padded ID, custom placeholders) in Tickets settings – Added: Category
counters on ticket list filters (Pending + Processing + Urgent) – Added: Problem
counters on ticket list filters (Pending + Processing + Urgent) – Added: Frontend
ticket list — filter by supporter (support managers only) with active-ticket counters–
Added: Admin tickets list — Select All and Shift+click range selection – Added:
Admin tickets list — bulk Assign to supporters (multi-select) – Added: Bulk actions—
Add categories / Remove categories (admin list + frontend supporter list) – Added:
Frontend ticket list — Supporter column and bulk Assign supporters (support managers
only) – Added: Ticket information — assign supporters (support managers only); new
tickets start unassigned – Added: Share ticket — Restricted / Shared with unique
share link; view and reply without login; replies attributed to ticket owner – Added:
Admin tickets list — filter by supporter – Added: Admin tickets list — sortable
columns and Screen Options for visible columns – Added: Admin ticket detail — “View
ticket” button opens the frontend ticket URL – Added: Pretty permalinks for tickets(`/{
list-page}/{id}-{slug}/`) and author profile (`/{list-page}/happy_{username}/`) –
Added: Theme template overrides via `{theme}/happy-helpdesk-system/` (child parent
plugin) – Added: Guest ticket access via secure `_guest_token` links (email `{guest_token}`,
thank-you page, view/reply without login) – Added: Knowledge Base directory layout
with live search (`[happy_list_kb layout="directory"]`) – Added: FAQs accordion
layout grouped by category with search (`[happy_list_faq layout="accordion"]`) –
Added: Descriptions for all settings fields and sections – Added: Permalinks settings
for Knowledge Base / FAQs base slugs (Settings Permalinks) – Added: Editable Knowledge
Base and FAQs archive subtitles in Page settings – Updated: Ticket list title shows
formatted ID + subject (e.g. #000001 Title); same on ticket detail – Updated: Default
ticket list hides Closed and Resolved tickets until filtered by status – Updated:
Ticket list default sort by status priority (Urgent Pending Processing Resolved
Closed), then latest update – Updated: Hide categories, problems, and supporters
with zero active-ticket counters in list filters – Updated: Removed ID column from
ticket list; ID is shown in the Topic title – Updated: Ticket list pagination —
page counter and tickets-per-page on the same row; matched font sizes with reply
editor – Updated: Ticket replies (frontend + admin) — chat-style cards; customer
left, supporter right with sky-blue border – Updated: Frontend ticket reply — reply
form always visible (removed show/hide reply toggles) – Updated: Create ticket —“
Back to Tickets” above the form (top-left), outside the form card – Updated: Clearer
Email and Page settings copy / shortcode help – Updated: Removed `[CANNED]` label
from replies when using a canned response – Updated: Frontend ticket list (mobile
≤782px) — card layout for managers; status icon on same row as title – Updated:
Frontend ticket list (mobile) — Filter panel opens as left drawer with dark overlay–
Updated: Ticket detail (mobile, supporters) — Ticket information opens as right
drawer with dark overlay – Updated: Frontend bulk Assign / Categories selects (mobile)—
multi-select expands and dropdown pushes content down – Updated: List filter counters
cached; admin/detail batch helpers; DataTables removed from frontend bundle – Updated:
Google reCAPTCHA v2/v3 (login/register/lost-password + create form when Captcha
enabled); v3 score threshold – Fixed: Administrator blocked from creating tickets
by WooCommerce order check – Fixed: Empty Problem column when ticket has no/invalid
form ID – Fixed: Bulk status change UI when selecting tickets – Fixed: Knowledge
Base / FAQ archive titles no longer show “Archives:” prefix – Fixed: Single Knowledge
Base — views count and linked categories display – Fixed: reCAPTCHA verify scope,
v2 onload timing, missing site key on create form – Updated: `[happy_working_hours]`—
Online/Offline outline badges, official hours, live clocks (no solid red fill) –
Added: WooCommerce My Account Tickets menu — red badge for Pending ticket count –
Added: Widget area “List Tickets” above the frontend ticket list (shortcodes supported)
2026.06.26 – version 1.0.12
– Updated: Compatible with WP 7.0
2026.03.07 – version 1.0.11
– Fixed: Fixed some error
2025.12.12 – version 1.0.10
– Fixed: Fixed security – Updated: Compatible with
WP 6.9
2025.11.26 – version 1.0.9
– Fixed: Fixed security
2025.10.15 – version 1.0.8
– Fixed: Fixed security
2025.08.02 – version 1.0.7
– Fixed: Fixed security
2025.07.26 – version 1.0.6
– Updated: Update support class – Updated: Compatible
with WP 6.8.2 and WC 10.0.3
2025.04.18 – version 1.0.5
– Updated: Update support class – Updated: Compatible
with WP 6.8 and WC 9.8 – Fixed: Fixed display FAQs list
2025.02.28 – version 1.0.4
– Updated: Min file – Updated: Compatible with Wc 9.7
and WP 6.7.2 – Updated: Update support class
2025.01.03 – version 1.0.3
– Dev: Add filter hook ‘helpdesk_user_role_administrator’,‘
helpdesk_get_users_role_administrator’ – Updated: Compatibility check with WP 6.7.1
and WC 9.5
2024.11.18 – version 1.0.2
– Added: Add more allowed file type – Updated: Compatibility
check with WP 6.7 and WC 9.4 – Updated: Update hook compatible with add ons for
Envato – Fixed: Resolved the issue where not all items in WooCommerce orders were
displayed.
2024.08.28 – version 1.0.1
– Fixed: Fixed some error
2024.08.06 – version 1.0.0
~ The first released.
## Meta
* Version **2.0.6**
* Last updated **1 mês ago**
* Active installations **10+**
* WordPress version ** 6.2 or higher **
* Tested up to **7.0.7**
* PHP version ** 7.4 or higher **
* Language
* [English (US)](https://wordpress.org/plugins/happy-helpdesk-support-ticket-system/)
* Tags
* [customer support](https://fur.wordpress.org/plugins/tags/customer-support/)[helpdesk](https://fur.wordpress.org/plugins/tags/helpdesk/)
[knowledge base](https://fur.wordpress.org/plugins/tags/knowledge-base/)[support](https://fur.wordpress.org/plugins/tags/support/)
[ticket](https://fur.wordpress.org/plugins/tags/ticket/)
* [Advanced View](https://fur.wordpress.org/plugins/happy-helpdesk-support-ticket-system/advanced/)
## Ratings
No reviews have been submitted yet.
[Your review](https://wordpress.org/support/plugin/happy-helpdesk-support-ticket-system/reviews/#new-post)
[See all reviews](https://wordpress.org/support/plugin/happy-helpdesk-support-ticket-system/reviews/)
## Contributors
* [ VillaTheme ](https://profiles.wordpress.org/villatheme/)
* [ Andy Ha ](https://profiles.wordpress.org/mrt3vn/)
## Support
Got something to say? Need help?
[View support forum](https://wordpress.org/support/plugin/happy-helpdesk-support-ticket-system/)
## Donate
Would you like to support the advancement of this plugin?
[ Donate to this plugin ](http://www.villatheme.com/donate)